Service Coordinator

Ingersoll-Rand; Pomona (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll-Rand is seeking a Service Coordinator located in Pomona, CA. This role is vital for delivering exceptional customer service and efficiently coordinating service technicians. You will manage customer interactions while ensuring compliance with operational requirements.

Ideal candidates must have a high school diploma, 2-3 years of relevant experience, and skills in Microsoft Office. The position offers a competitive salary range of $55,000 - $75,000, along with a comprehensive benefits package.

Qualifications

• 2-3 years of experience in a related field.
• Operating knowledge of Microsoft Office software.
• Working proficiency with hand-held computers.

Responsibilities

• Coordinate service technicians for customer needs.
• Manage incoming service calls effectively.
• Ensure timely and accurate invoicing.

Skills

Customer service skills

Organizational skills

Communication skills

Interpersonal skills

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Salesforce

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title

Service Coordinator

Location

Pomona, CA (100% onsite)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summary

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. Maximize operating efficiency and effectiveness when scheduling and tracking technicians.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.)
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
• Generate and follow-up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory.
• Ensure Sarbox compliance.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

Requirements

• High school diploma or GED and 2-3 years of experience in a related field.
• Operating knowledge of Microsoft Office software and working proficiency with hand‑held computer (i.e., smartphone, iPad).

Core Competencies

• Exceptional organization, communication (verbal and written), and follow‑up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast‑paced work environment.
• Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to elevate issues that require further review.
• Exceptional customer service skills, including proper phone etiquette.

Preferences

• Associate’s or Bachelor’s degree preferred.
• Knowledge of mechanical and electrical systems preferred.
• Salesforce experience a plus.
• Forklift certification a plus but not required (we'll certify you!).

Travel & Work Arrangements/Requirements

• This position will be based in Pomona, CA, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%). The position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. Requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

Compensation

The total pay range for this role, including incentive opportunities, is $55,000 - $75,000. The pay range takes into account a wide range of factors that include a candidate’s skills, experience and training, licensure and certifications, and geographic location. Hired applicants will be eligible to receive annual bonuses and incentive compensation.

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

If you are a person with a disability and need assistance applying for a job, please submit a request.

For more information, visit www.IRCO.com.