Service Coordinator

Ingersoll Rand; California (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k)

Paid time off

Employee stock grants

Job summary

Ingersoll Rand is looking for a Service Coordinator in Pomona, CA to support the Customer Center by coordinating service technicians for the industrial sector. The role includes managing customer communications and ensuring service efficiency.

The ideal candidate will have a high school diploma, 2-3 years of related experience, and be proficient with Microsoft Office. Ingersoll Rand offers a comprehensive benefits package including health, wellness, and employee stock grants.

Qualifications

• 2-3 years of experience in a related field.
• High school diploma or GED.

Responsibilities

• Answer incoming service calls and schedule technicians.
• Manage service inventory and rental fleets.
• Ensure timely and accurate invoicing.

Skills

Customer Service

Technical Issue Resolution

Organizational Skills

Communication Skills

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Salesforce (preferred)

Hand-held computing devices

Job description

Service Coordinator

BH Job ID: 4570

SF Job Req ID: 19182

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location

Pomona, CA (100% onsite)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summary

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service and efficiently coordinating service technicians to meet customer needs. Service Coordinators manage communication with customers, sales teams, and management while adhering to all order management and operational requirements of the position.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs, maximizing operating efficiency and effectiveness.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.).
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center and assist with the auditing process.
• Earn customer loyalty by effectively managing interactions and ensuring customer satisfaction.
• Generate and follow up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs, monitor shipping and receiving activities, and conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory.
• Ensure SARBOX compliance.
• Display team effort and dedication to customers by maintaining flexibility to work overtime and weekends as the business requires.

Requirements

• High school diploma or GED and 2-3 years of experience in a related field.
• Operating knowledge of Microsoft Office software and working proficiency with hand‑held computing devices such as smartphones or iPads.

Core Competencies

• Exceptional organization, communication, and follow‑up skills with the ability to manage a high volume of priorities in a fast‑paced environment.
• Strong interpersonal skills, able to follow standard processes, work autonomously, and know when to escalation issues.
• Exceptional customer service skills, including proper phone etiquette.

Preferences

• Associate's or Bachelor's degree preferred.
• Knowledge of mechanical and electrical systems preferred.
• Salesforce experience a plus.
• Forklift certification a plus but not required.

Travel & Work Arrangements / Requirements

• This position will be based in Pomona, CA and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%). The role is highly physical, requiring regular use of hands and fingers, walking, stooping, kneeling, and lifting up to 10 lbs. occasionally up to 40+ lbs.

Pay Range & Incentives

The total pay range for this role, including incentive opportunities, is 55,000 - 75,000. The range considers a wide range of factors including skills, experience, training, licensure, certifications, and geographic location. Hired applicants are eligible for annual bonuses and incentive compensation.

What We Offer

Ingersoll Rand embraces a culture of personal ownership and offers a comprehensive benefits package designed to empower employees with health, wellness, life insurance, 401(k), paid time off, and even employee stock grants.

Ingersoll Rand Inc. (NYSE:IR) is dedicated to helping make life better for employees, customers and communities. For more information, visit www.IRCO.com.