Service Coordinator

Ingersoll Rand; La Verne (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ingersoll Rand is seeking a Service Coordinator to support the Customer Center and coordinate service technicians for industrial compressed air solutions. You will manage customer communications, coordinate scheduling, invoicing, and parts logistics in a fast-paced environment.

The role emphasizes exceptional customer service, adherence to order management norms, and collaboration with sales and management. On-site Pomona, CA with potential US travel, and opportunities for incentives.

Qualifications

• High school diploma or GED and 2-3 years of experience in a related field is required.
• Operating knowledge of Microsoft Office software and working proficiency with handheld computer is required.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs.
• Guide and develop service technicians, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.).
• Ensure EH&S adherence in the Customer Center and assist with auditing processes.
• Earn customer loyalty by effectively managing customer interactions and ensuring satisfaction.
• Generate and follow up on service quotes and seek new business where possible.
• Order and receive parts for jobs and monitor shipping/receiving activities.
• Submit warranty claims and ship parts to the factory.
• Ensure Sarbanes-Oxley compliance.
• Display team effort and be flexible to work overtime/weekends as needed.

Skills

Customer service

Scheduling

Communication

Organization

Education

High school diploma or GED

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

Job Title

Service Coordinator

Location

Pmona, CA (100% onsite)

Job Summary

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs, maximizing operating efficiency and effectiveness.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.).
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center and assist with the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
• Generate and follow up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs, monitor shipping and receiving activities, and conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory.
• Ensure Sarbox compliance.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

Requirements

• High school diploma or GED and 2-3 years of experience in a related field is required.
• Operating knowledge of Microsoft Office software and working proficiency with hand‑held computer (e.g. smartphone, iPad) is required.

Core Competencies

• Exceptional organization, communication (verbal and written), and follow‑up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast‑paced work environment.
• Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to elevate issues that require further review.
• Exceptional customer service skills, including proper phone etiquette and skills.

Preferences

• Associate's or Bachelor's degree preferred.
• Knowledge of mechanical and electrical systems is preferred.
• Salesforce experience a plus.
• Forklift certification a plus but not required.

Travel & Work Arrangements/Requirements

• This position will be based in Pomona, CA, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. Requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

Pay Range

The total pay range for this role, including incentive opportunities, is $55,000 - $75,000. Hired applicant will be eligible to receive annual bonuses and incentive compensation.

Benefits

Comprehensive benefits package including health care options (medical, prescription, dental, vision), wellness programs, life insurance, robust 401(k) plan, paid time off, employee stock grant, and more.

EEO Statement

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.