Service Coordinator

Ingersoll Rand; Pomona (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Service Coordinator in Pomona, CA to support the Customer Center for compressed air needs in the industrial sector. You will coordinate service technicians, deliver excellent customer service, and manage order and operational requirements with daily interactions across customers, sales teams, and management.

The role emphasizes high-volume prioritization, strong organizational skills, and a commitment to safety and process adherence.

Qualifications

• High school diploma or GED with 2–3 years related experience.
• Proficiency with Microsoft Office and handheld devices (smartphone, iPad).
• Excellent organization and written/verbal communication skills.
• Ability to manage a high volume of priorities in a fast-paced environment.

Responsibilities

• Answer service calls and schedule technicians for maintenance and repairs.
• Coordinate technicians and assist in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets.
• Ensure safety compliance in the Customer Center and assist with audits.
• Earn customer loyalty by effective interactions and follow-up.
• Generate and follow up on service quotes and seek new business when possible.
• Process parts orders and monitor shipping/receiving activities.

Skills

Organization

Verbal communication

Written communication

Customer service

MS Office

Handheld devices

Education

High school diploma or GED

Associate/Bachelor's degree preferred

Tools

MS Office

Job description

Job Title

Service Coordinator

Location

Pomona, CA (100% onsite)

About Us

Imagine a company with technology leadership of over 160 years. Ingersoll Rand produces innovative and mission‑critical flow creation and life science technologies to increase industrial productivity, efficiency, and sustainability. Learn more at irco.com.

Job Summary

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator delivers exceptional customer service and efficiently coordinates service technicians to meet customer needs. Service Coordinators manage and communicate with customers, sales teams, and management while adhering to all order‑management and operational requirements.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs, maximizing operating efficiency and effectiveness.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.).
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center and assist with the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
• Generate and follow up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs, monitor shipping and receiving activities, and conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory.
• Ensure Sarbox compliance.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

Requirements

• High school diploma or GED and 2–3 years of experience in a related field.
• Operating knowledge of Microsoft Office software and working proficiency with hand‑held computers (e.g., smartphone, iPad).

Core Competencies

• Exceptional organization, communication (verbal and written), and follow‑up skills with the ability to manage a high volume of priorities in a fast‑paced environment.
• Strong interpersonal skills, able to follow standard processes and work autonomously while knowing when to elevate issues.
• Exceptional customer service skills, including proper phone etiquette.

Preferences

• Associate's or Bachelor's degree preferred.
• Knowledge of mechanical and electrical systems preferred.
• Salesforce experience a plus.
• Forklift certification a plus but not required.

Travel & Work Arrangements/Requirements

This position will be based in Pomona, CA, and may travel 5–10% within the U.S. for meetings, employee training, and other business needs. The role is highly physical, requiring regular use of hands, fingers, walking, stooping, and kneeling, and the ability to lift up to 10 lbs regularly and up to 40+ lbs occasionally.

Compensation

The total pay range for this role, including incentive opportunities, is $55,000–$75,000. Hired applicants will be eligible for annual bonuses and incentive compensation.

Benefits

Comprehensive benefits package includes medical, prescription, dental, vision, wellness programs, life insurance, robust 401(k) plan, paid time off, and employee stock grant.

Equal Opportunity Employer

Ingersoll Rand is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.