Service Coordinator

Artech Information System LLC; Boulder (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

A leading IT staffing company is seeking a Service Coordinator or Problem Manager in Boulder, CO. This role is vital for managing Root Cause Analyses (RCAs) and coordinating across various technical teams. The successful candidate will track action items and ensure quality checks are delivered to the customer. This position is based in Boulder and offers an opportunity to work with key accounts in a dynamic environment.

Qualifications

• Experience coordinating root cause analyses (RCAs) across multiple technical teams.
• Ability to drive problem resolution and ensure deliverables meet customer expectations.
• Familiarity with quality checks and governance processes.

Responsibilities

• Manage and drive Root Cause Analyses (RCA) for key accounts.
• Own and direct RCA coordination across different technical teams.
• Track and provide status on action items from RCA's.

Skills

RCA coordination

Problem management

Cross-team collaboration

Quality checks

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

POSITION: Service Coordinator OR Problem Manager

LOCATION:BOULDER,CO

DURATION:1 YEAR

Problem Management - Service Coordinator: This is a critical job role for managing and dirving RCAs for both shared model with dedicated focus to key account(s).

The Problem Manager owns and directs as well as manages all RCA coordination across different technical teams within CMS and required Quality checks and approvals and deliveres to the DPE community as customer deliverables. The Problem Managers are also expected to track and provide status on Action items from the RCA's.