RCA & Service Coordination Lead

Artech Information System LLC; Boulder (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

A leading IT staffing company is seeking a Service Coordinator or Problem Manager in Boulder, CO. This role is vital for managing Root Cause Analyses (RCAs) and coordinating across various technical teams. The successful candidate will track action items and ensure quality checks are delivered to the customer. This position is based in Boulder and offers an opportunity to work with key accounts in a dynamic environment.

Responsibilities

• Manage and drive Root Cause Analyses (RCA) for key accounts.
• Own and direct RCA coordination across different technical teams.
• Track and provide status on action items from RCA's.

Job description

A leading IT staffing company is seeking a Service Coordinator or Problem Manager in Boulder, CO. This role is vital for managing Root Cause Analyses (RCAs) and coordinating across various technical teams. The successful candidate will track action items and ensure quality checks are delivered to the customer. This position is based in Boulder and offers an opportunity to work with key accounts in a dynamic environment.