Shift Lead - Service Desk

Artech Information System LLC; Cary (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT staffing company in Cary, NC is seeking a professional to ensure compliance with published frameworks and monitor adherence through audits. The role involves analyzing findings, integrating HR processes, and preparing business requirement documents for automation projects. Ideal candidates will have a passion for improving compliance and enhancing HR processes with best practices. This position offers opportunities for professional growth in a dynamic environment.

Responsibilities

• Ensure adherence to the published compliance framework.
• Monitor by conducting periodic audits for compliance.
• Analyze and publish reports on findings.
• Integrate CoE Process with HR/Business Processes.
• Prepare business requirement documents for automation.

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

• Ensure adherence to the published compliance frame work. Monitor by conducting periodic audits to ensure all compliance aspects are adhered to;
• Analyze and publish reports on the findings; discuss with the concerned stake holders and follow up on the close
• Analyze and integrate the CoE Process and adjoining HR/Business Processes for bringing out higher alignment by creating new designs or enhancing the current design as per industry and regulatory norms
• Keep self-abreast of the changing paradigm through reading, research, feedback and competitor analysis to ensure that the process design has the next/best practices
• Prepare business requirement documents for automation/enhancement of the HR Process, lead pilot and testing efforts of a process roll out including preparation of training material and ensure that customer queries on a new process are responded