Field Service Scheduler

McGrath Rent Corp; Livermore (CA); On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Company匹

DailyPay

Health insurance

Wellness programs

Pet Insurance

Job summary

McGrath Rent Corp in Livermore, CA is seeking a Field Service Coordinator to manage service requests, schedule technicians, and coordinate with customers. You will answer calls, prepare work orders, and ensure timely dispatch.

The role requires strong organizational and communication skills, ability to multitask, and a customer-service focus. We offer competitive pay, benefits, and a collaborative work environment.

Qualifications

• Experienced administrator
• Excellent organization and customer service skills
• Proven ability to multi-task, managing multiple projects
• Strong verbal and written communication skills

Responsibilities

• Answer incoming telephone calls from customers and politely and effectively works with customer to describe service requirement and schedule visit from service technician.
• Consider time sensitivity of requests to ensure customer satisfaction
• Generate schedule for service technician
• Troubleshoot some items via telephone and shares appropriate resources with customers
• Provide administrative support to service department
• Act as back up to Administrative Coordinator and Operations team with regards to phone coverage and service call tickets.
• As needed, conduct safety audits and maintain safety training documentation
• Performs other duties as assigned

Skills

Experienced administrator

Organization skills

Customer service

Verbal and written communication

Job description

McGrath Rent Corp in Livermore, CA is seeking a Field Service Coordinator to manage service requests, schedule technicians, and coordinate with customers. You will answer calls, prepare work orders, and ensure timely dispatch.

The role requires strong organizational and communication skills, ability to multitask, and a customer-service focus. We offer competitive pay, benefits, and a collaborative work environment.