Service Coordination Specialist — Impactful Support

MacQueen Equipment Group; Aurora (IL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Training opportunities

Job summary

MacQueen Equipment Group in Aurora, IL, is seeking a Service Coordinator to schedule and coordinate service work, track open orders, communicate with customers, and ensure timely repairs. You will work closely with technicians, Parts, and Service leadership to align repairs with parts availability and shop priorities.

The role emphasizes customer-focused communication, organization, and the ability to manage multiple priorities in a shop environment.

Qualifications

• Previous experience in service coordination, scheduling, customer service, or a similar role preferred.
• Strong organizational skills and the ability to handle multiple priorities without losing track of the details.
• Good communication skills and a customer-first approach.
• Comfortable working with technicians, customers, and different departments.
• Basic computer skills, including Microsoft Office and the ability to learn new systems.
• Experience in automotive, heavy equipment, trucking, or a service-related industry is a plus.

Responsibilities

• Help schedule and coordinate service work based on customer needs, technician availability, and shop priorities.
• Keep track of open work orders and follow up to make sure jobs continue moving forward.
• Communicate with customers about appointments, repair updates, estimates, and completion timelines.
• Work closely with technicians, Parts, and Service leadership to coordinate repairs and parts availability.
• Assist with preparing estimates, obtaining customer approvals, and processing completed work orders.
• Review work orders for accuracy and assist with invoicing.
• Follow up on parts delays, outstanding repairs, and other items that could hold up service work.
• Keep service records organized and information updated in our systems.

Skills

Scheduling

Customer service

Organizational skills

Communication

Multitasking

Tools

MS Office

Job description

MacQueen Equipment Group in Aurora, IL, is seeking a Service Coordinator to schedule and coordinate service work, track open orders, communicate with customers, and ensure timely repairs. You will work closely with technicians, Parts, and Service leadership to align repairs with parts availability and shop priorities.

The role emphasizes customer-focused communication, organization, and the ability to manage multiple priorities in a shop environment.