Field Service Coordinator: Repairs & Parts

MacAllister Machinery Co., Inc.; Michigan; On-site; USD 38,000 - 52,000; Full time

Job summary

MacAllister Machinery Co., Inc. is seeking a Service Coordinator to assist customers in determining and scheduling repairs and maintenance. You will coordinate field technicians, route based on demand and location, and ensure timely parts allocation and arrival.

The role emphasizes strong mechanical understanding and an on-call rotation, working with the service team to monitor work orders, inform customers of needs, and support purchase orders.

Qualifications

• Strong mechanical understanding.
• On-call schedule rotation availability.
• 1–2 years of experience required.

Responsibilities

• Receive incoming customer calls to investigate and select appropriate service to schedule for the customer.
• Coordinate routing of field technicians based on demand, geographic location, and urgency of service issue.
• Allocate parts for service calls and work orders.
• Monitor field and/or shop work orders to ensure completion, follow-up on any incomplete work orders.
• Analyze and coordinate equipment exchanges with dispatch.
• Follow-up and inform customers of any additional service required or parts needed.
• Organize and schedule all customer on-site machines for repair.
• Serve as the back-up for the Parts Coordinator.
• Assist Service Manager with work orders and purchase orders when permitted and other duties as assigned.
• Coordinate parts based on work orders for field technicians.
• Manage and ensure accuracy of open purchase order reports.

Skills

Mechanical understanding

On-call availability

Education

High School Diploma or GED

Associate or Bachelor’s Degree preferred

Job description

MacAllister Machinery Co., Inc. is seeking a Service Coordinator to assist customers in determining and scheduling repairs and maintenance. You will coordinate field technicians, route based on demand and location, and ensure timely parts allocation and arrival.

The role emphasizes strong mechanical understanding and an on-call rotation, working with the service team to monitor work orders, inform customers of needs, and support purchase orders.