Service Coordinator - Equipment Dispatch & Customer Support

Quinn; Riverside (CA); Presencial; USD 29 000 - 33 000; Tempo integral

Resumo da oferta

Quinn Company in Riverside, CA is seeking a Service Coordinator to support customers and technicians with clear communication, accurate work order management, and timely status updates.

The role includes coordinating technician dispatch, managing WIP, handling parts orders, providing time and material estimates, and ensuring efficient service operations while upholding the company’s values of integrity and teamwork.

Qualificações

• HS diploma or GED required.
• 1–2 years of related experience; customer service preferred.
• Proficiency with MS Office (Excel, Word).

Responsabilidades

• Coordinate dispatch of field and shop technicians.
• Reconcile technician time between Kronos and DBS.
• Review and update work in process (WIP) regularly.
• Expedite work orders and coordinate workflow.
• Communicate work order status with the Customer Service Communicator.
• Respond promptly and professionally to customer requests.
• Support positive customer satisfaction and NPS performance.
• Maintain effective communication with internal departments.
• Order Caterpillar parts and source outside vendor parts.
• Provide time & material estimates as needed.
• Analyze WIP to identify warranty issues, interdepartmental needs, or vendor involvement.
• Authorize technician purchases with or without a Quinn PO.
• Collect payment methods, including cash transactions.
• Maintain accurate work orders and complete invoicing to meet benchmarks (LDL to Invoice, WIP turns).
• Manage collection issues and prevent write-offs.
• Apply general machine and weld shop product support knowledge.
• Support service needs across all branches when required.
• Perform other duties as assigned, including occasional work outside standard hours.
• Demonstrate alignment with Quinn Company’s values and performance-driven culture.

Conhecimentos

Customer service

Communication

Organization

Formação académica

High school diploma or GED

Ferramentas

MS Office (Excel, Word)

Descrição da oferta de emprego

Quinn Company in Riverside, CA is seeking a Service Coordinator to support customers and technicians with clear communication, accurate work order management, and timely status updates.

The role includes coordinating technician dispatch, managing WIP, handling parts orders, providing time and material estimates, and ensuring efficient service operations while upholding the company’s values of integrity and teamwork.