Service Operations Coordinator

Alta Equipment Company; Itasca (IL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Training

Benefits package

401(k) with match

Company laptop

Paid time off

10 holidays

Job summary

Alta Equipment Group is seeking a full-time Service Administrator at our Itasca, IL location. The role focuses on managing work orders, supporting the service manager, and ensuring timely and accurate payroll for shop and field technicians.

Candidates should have billing and customer service experience and strong MS Office/ERP skills. We offer training, a robust benefits package, a 401(k) with match, a company laptop, PTO, and 10 paid holidays.

Qualifications

• Previous billing and customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.

Responsibilities

• Provide support to the service manager and manage the work order process.
• Obtain PO numbers from customers when required and input repair write-ups in the system.
• Prepare work orders for review and close jobs when completed.
• Handle time entries and payroll for shop and field technicians with supervision.
• Maintain regular communication with customers and inter‑department teams.

Skills

Customer service

Verbal & written communication

Time management

Tools

ERP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Alta Equipment Group is seeking a full-time Service Administrator at our Itasca, IL location. The role focuses on managing work orders, supporting the service manager, and ensuring timely and accurate payroll for shop and field technicians.

Candidates should have billing and customer service experience and strong MS Office/ERP skills. We offer training, a robust benefits package, a 401(k) with match, a company laptop, PTO, and 10 paid holidays.