Service Coordination Specialist: Dispatch & Invoicing

Patriot Construction Management; Sheridan (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Patriot Construction Management is seeking a CUSTOMER SERVICE SPECIALIST to serve as the primary point of contact for Project Managers, contractors, and internal teams. The role focuses on dispatching service requests, coordinating contractor work, and maintaining accurate PCMS documentation to ensure timely completion.

The CSS will work with Generalists and Invoice Specialists to keep work moving, chase timelines, and support invoicing and reporting requirements across multiple sites in a

Qualifications

• Experience in customer service, dispatch, or administrative support roles.
• Ability to learn contracts, invoicing, and government billing concepts.
• Strong documentation, organization, and records management skills.

Responsibilities

• Receive, review, and dispatch service requests from PMs and enter data into PCMS.
• Coordinate contractor selection, schedule, and ETA with PM direction and approvals.
• Maintain accurate task order records and progress updates in PCMS and client platforms.
• Assist with invoicing and billing documentation, ensuring compliance with contract requirements.
• Communicate status updates to PMs, contractors, and internal teams; escalate issues as needed.
• Provide backup coverage for PMs, manage handoffs, and support reporting and analytics.

Skills

Dispatch procedures

Customer service

Communication

Multitasking

Attention to detail

Team coordination

Education

High school diploma

Tools

PCMS

Microsoft Office

Job description

Patriot Construction Management is seeking a CUSTOMER SERVICE SPECIALIST to serve as the primary point of contact for Project Managers, contractors, and internal teams. The role focuses on dispatching service requests, coordinating contractor work, and maintaining accurate PCMS documentation to ensure timely completion.

The CSS will work with Generalists and Invoice Specialists to keep work moving, chase timelines, and support invoicing and reporting requirements across multiple sites in a