Service Coordination & Customer Experience Specialist

Integrated Power Services; Riverview (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Integrated Power Services (IPS) is seeking an administrative service coordinator to record time entries, schedule maintenance, and dispatch technicians for customer sites across North America. You will handle invoicing, payment details, and new customer profiles while ensuring accurate work orders and timely communication with customers.

The role requires strong organization, excellent communication, and the ability to work both independently and as part of a team in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Proven experience in service coordination or a similar administrative role.
• Strong organizational skills with the ability to prioritize tasks and manage multiple schedules.
• Excellent communication and customer service skills.
• Basic understanding of invoicing and work order processes.
• Proficient in Microsoft Office Suite and service management software.
• Ability to work independently and as part of a team.

Responsibilities

• Accurately record and track service-related time entries.
• Coordinate and schedule all routine preventative maintenance for customers.
• Schedule repairs based on customer quotes, ensuring all necessary resources are in place.
• Arrange startup services for newly installed systems and equipment.
• Schedule and dispatch load bank services for customers.
• Prioritize and dispatch urgent service calls to the appropriate technicians.
• Create work orders for all service activities, ensuring accurate and timely information is recorded.
• Assist with the creation of new customer profiles in the system, ensuring all required details are captured.
• Gather and update payment information for customers as necessary.
• Generate invoices for completed work orders and ensure timely submission to customers.
• Assist with inventory management by pulling parts needed for service jobs.
• Ensure all parts used in service jobs are accurately logged and posted to work orders.
• Act as the first point of contact for incoming service calls, providing customer support and directing calls to the appropriate department.

Skills

Organizational skills

Customer service

Communication skills

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Service management software

Job description

Integrated Power Services (IPS) is seeking an administrative service coordinator to record time entries, schedule maintenance, and dispatch technicians for customer sites across North America. You will handle invoicing, payment details, and new customer profiles while ensuring accurate work orders and timely communication with customers.

The role requires strong organization, excellent communication, and the ability to work both independently and as part of a team in a fast-paced environment.