Service Coordination Specialist — Dispatch & Customer Support

Mcgrath-5; Florida; On-site; USD 28,000 - 48,000; Full time

Job summary

FL IC SERVICE in Auburndale, FL is seeking a Field Service Coordinator to manage inbound calls and emails, schedule service visits, and handle administrative duties. The role requires strong organization and communication skills and offers a full-time schedule with competitive hourly pay.

You will coordinate with service technicians, manage POs and invoices, and ensure timely responses to customer needs while supporting the service department and operations team.

Qualifications

• Excellent organization and customer service skills.
• Proven ability to multi-task, managing multiple projects.
• Strong verbal and written communication skills.

Responsibilities

• Answer incoming calls and emails to describe service requirements and schedule visits for technicians.
• Create, edit and update POs and invoices as needed.
• Generate schedule for service technicians.
• Consider time sensitivity of requests to ensure customer satisfaction.
• Troubleshoot some items via telephone and share resources with customers.
• Provide administrative support to service department.
• Back up Administrative Coordinator and Operations team for phone coverage and tickets.

Skills

Customer service

Organization

Multitasking

Verbal communication

Written communication

Tools

POs & Invoices

Scheduling software

Job description

FL IC SERVICE in Auburndale, FL is seeking a Field Service Coordinator to manage inbound calls and emails, schedule service visits, and handle administrative duties. The role requires strong organization and communication skills and offers a full-time schedule with competitive hourly pay.

You will coordinate with service technicians, manage POs and invoices, and ensure timely responses to customer needs while supporting the service department and operations team.