Service Coordination Specialist

Energy Systems Consolidated LLC; Sussex (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Generac in Wisconsin is seeking a Service Coordinator I to support the daily operations of the Service Department by handling administrative tasks, creating and updating service jobs, and coordinating technician schedules to keep jobs running smoothly.

You will maintain organized records, facilitate communication across the team, and provide general administrative support. This role reports to the Branch Manager and involves participating in rotating on-call coverage depending on location.

Qualifications

• High School Diploma or GED required.
• 1–3 years of administrative experience in a service-related business.
• 1–3 years of scheduling field technicians and/or customer service.
• Proficiency in Microsoft Office and basic computer literacy.

Responsibilities

• Serve as the primary point-of-contact for customers and triage service requests.
• Create and manage service jobs in the system and coordinate technician schedules.
• Proactively schedule preventative maintenance and repairs and confirm details with customers.
• Oversee open work orders using the customer portals and ensure accuracy.
• Track job progress from start to finish and escalate issues as needed.

Skills

Time management

Interpersonal skills

Customer service

Scheduling

Education

High School Diploma or GED

Associate or bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Generac in Wisconsin is seeking a Service Coordinator I to support the daily operations of the Service Department by handling administrative tasks, creating and updating service jobs, and coordinating technician schedules to keep jobs running smoothly.

You will maintain organized records, facilitate communication across the team, and provide general administrative support. This role reports to the Branch Manager and involves participating in rotating on-call coverage depending on location.