Service Coordination Specialist

Generac Power Systems; Sussex (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Generac Power Systems is seeking a Service Coordinator I to support the daily operations of the Service Department. You will manage service jobs, schedule technicians, and maintain electronic records while ensuring timely communication across teams.

With a focus on customer triage and efficient workflow, you will handle on-call rotations and contribute to meeting service deadlines in a fast-paced environment.

Qualifications

• High School Diploma or G.E.D.
• One to three years of administrative experience in a service-related business.
• One to three years of scheduling field technicians and/or customer service.
• Computer literacy including Microsoft Office applications (Outlook, Word, Excel).
• Strong interpersonal skills and ability to work under pressure.

Responsibilities

• Serve as the primary point-of-contact for customers, triaging incoming service requests and ensuring prompt resolution.
• Create and manage service jobs in the system, while coordinating technician schedules to optimize efficiency.
• Proactively schedule preventative maintenance and repair services, confirming details with customers.
• Utilize customer portals to oversee and update all open work orders, ensuring accuracy and timeliness.
• Track and oversee job progress from initiation through completion, escalating issues as needed to meet deadlines.
• Participate in department meetings with the service operations team to align priorities and resolve challenges.
• Provide cross-functional support to other Service Department roles as needed to maintain operational continuity.
• Participate in a rotating on-call team to respond to emergency service requests, as required by location.

Skills

Customer service

Time management

Interpersonal skills

Team player

Ability to work under pressure

Basic math skills

Education

High School Diploma or GED

Associate or bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Generac Power Systems is seeking a Service Coordinator I to support the daily operations of the Service Department. You will manage service jobs, schedule technicians, and maintain electronic records while ensuring timely communication across teams.

With a focus on customer triage and efficient workflow, you will handle on-call rotations and contribute to meeting service deadlines in a fast-paced environment.