Service Coordinator

West Coast Energy Systems LLC; Delaware; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Life & disability insurance

PTO and holidays

401(k) retirement benefits

Job summary

Energy Systems is seeking a Service Coordinator to manage work orders, answer calls, and schedule technicians while supporting the service department’s workflow and invoicing processes. The role emphasizes strong organizational skills and teamwork in a fast-paced environment.

Responsibilities include processing orders, tracking quotes, and coordinating with parts and sales to ensure exemplary customer service in a technical service setting.

Qualifications

• HS Diploma or equivalent.
• 2 years administrative experience in a service-related business.
• Experience scheduling field technicians and/or customer service.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).
• Strong time management and interpersonal skills.
• Ability to work under pressure.

Responsibilities

• Create work orders and answer incoming service calls.
• Assist with scheduling technicians and managing the job calendar.
• Process completed work orders and monitor goals.
• Follow up on quoted service repairs and recommended repairs.
• Support other Service Department roles as needed.
• Provide support to parts and sales for customer service.

Skills

Microsoft Office

Education

HS Diploma or Equivalent

Associate Degree (preferred)

Tools

Outlook

Word

Excel

Job description

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. The Service Coordinator position will be responsible for creating work orders, answering incoming service calls, quoting recommended service repairs, assisting with the job calendar, tech schedules, invoicing of service jobs and managing overall administrative workflow for the Service Department. These functions require electronic management of parts using company business systems. In addition, this position requires supporting other parts personnel as needed.

Essential Duties and Responsibilities:

• Creating work orders, answering incoming phone calls, and assisting with the scheduling of technicians
• Process completed work orders while monitoring GP goals
• Following up on quoted service repair jobs and recommended repairs
• Support of other Service departmental roles on an as needed basis
• Required to support the parts and sales department as needed for to provide excellent customer service
• Other Duties as assigned

Minimum Qualifications:

• Education: HS Diploma or Equivalent
• Work Experience: 2 years of administrative experience in a service-related business 2 years of scheduling field technicians and/or customer service
• Knowledge / Skills / Abilities: Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
• General knowledge of service parts and service industry including but not limited to basic mechanical and technical aptitude
• Incorporate time management skills by prioritizing work assignments
• Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company
• Must be able to handle high pressure situations
• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders

Preferred Job Requirements:

• Education: Associate Degree or equivalent
• Work Experience: 4+ years of administrative experience in a service-related business 4+ years of scheduling field technicians and/or customer service

Benefits:

• medical, dental and vision plans
• life, long-term disability, flexible spending, and health savings accounts
• accrued paid time off
• 8 paid Holidays
• opportunity for overtime
• 401(k) retirement benefits
• “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.