Service Coordinator II: Scheduling & Field Ops

Generac Power Systems Inc.; Sussex (WI); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Generac Power Systems Inc. in Sussex, WI is seeking a Service Coordinator II to act as the primary contact for customers, triaging requests and coordinating field technicians to ensure timely service delivery.

The role involves creating and managing service jobs, scheduling maintenance, updating records, and supporting billing with the technical team. Strong organization, teamwork, and ability to work under pressure are essential.

Competenze

• High School Diploma or GED required; associate/bachelor’s preferred.
• Experience with scheduling field technicians or customer service is expected.
• Proficiency in Microsoft Office and basic math for parts orders.

Mansioni

• Serve as the primary contact for customers and triage service requests.
• Create and manage service jobs; coordinate technician schedules for efficiency.
• Proactively schedule preventive maintenance and repairs with customers.
• Audit and update customer locations and manage equipment transfers.
• Collaborate with billing to finalize invoicing and escalate issues as needed.
• Participate in rotating on-call for emergency service requests.

Conoscenze

MS Office

Customer service

Time management

Team player

Math skills

Mechanical aptitude

Formazione

High School Diploma or GED

Associate or bachelor’s degree in related field

Strumenti

FieldServio

SAP

Descrizione del lavoro

Generac Power Systems Inc. in Sussex, WI is seeking a Service Coordinator II to act as the primary contact for customers, triaging requests and coordinating field technicians to ensure timely service delivery.

The role involves creating and managing service jobs, scheduling maintenance, updating records, and supporting billing with the technical team. Strong organization, teamwork, and ability to work under pressure are essential.