Service Coordinator: Customer Care & Tech Scheduling

Generac Power Systems Inc.; Sussex (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Generac Power Systems Inc. is seeking an experienced service operations administrator to triage customer requests, create and manage service jobs, and coordinate field technicians.

You will proactively schedule maintenance, use portals to update work orders, and track progress from start to finish, ensuring timely resolution and customer satisfaction. The role requires 1–3 years in a service-related admin or scheduling role, proficiency with MS Office, and strong interpersonal skills to

Qualifications

• 1–3 years of administrative experience in a service-related business.
• 1–3 years of scheduling field technicians and/or customer service.
• Proficient with MS Office applications (Outlook, Word, Excel).
• Basic mechanical/technical aptitude.
• Strong time management and interpersonal skills.
• Ability to work under high pressure and meet deadlines.
• Math skills for computing percentages, multipliers, sales tax, and parts order totals.

Responsibilities

• Serve as the primary point-of-contact for customers, triaging service requests and ensuring prompt resolution.
• Create and manage service jobs in the system, coordinating technician schedules for efficiency.
• Proactively schedule preventative maintenance and repair services with customers.
• Utilize customer portals to oversee and update all open work orders with accuracy.
• Track and oversee job progress from initiation through completion, escalating issues as needed.
• Participate in department meetings with the service operations team to align priorities.
• Provide cross-functional support to other Service Department roles to maintain continuity.
• Participate in a rotating on-call team to respond to emergency service requests as required by location.

Skills

MS Office

Time management

Interpersonal skills

Team player

Calm under pressure

Basic math

Mechanical aptitude

Customer service

Scheduling

Education

High School Diploma or GED

Associate degree

Bachelor's degree

Tools

FieldServio

SAP

Job description

Generac Power Systems Inc. is seeking an experienced service operations administrator to triage customer requests, create and manage service jobs, and coordinate field technicians.

You will proactively schedule maintenance, use portals to update work orders, and track progress from start to finish, ensuring timely resolution and customer satisfaction. The role requires 1–3 years in a service-related admin or scheduling role, proficiency with MS Office, and strong interpersonal skills to