Service Contract Administrator — In-Office NYC

Rhodes Wolfe; New York (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

FSA

EAP

PTO

Sick Leave

Job summary

Rhodes Wolfe in Manhattan, NY is seeking a Contract Administrator to manage full-cycle service agreements for new and existing clients. The role requires ensuring contracts are prepared and entered accurately and timely, with emphasis on attention to detail and clear communication.

The ideal candidate has 3+ years of contracts administration experience, proficiency with ERP/CRM systems, and the ability to explain terms to customers.

Qualifications

• 3+ years experience in contracts administration.
• Ability to interpret contract terms/conditions and flag issues.
• Experience using ERP/CRM tool.
• Comfort communicating with customers.

Responsibilities

• Prepare, review, and administer service contract proposals
• Draft, edit, and ensure contract compliance with standard terms
• Monitor renewals and initiate renewal processes in accordance with agreed timelines
• Explain service terms to customers, answer contract‑related questions, and clarify obligations
• Secure necessary approvals and ensure all contractual obligations are met
• Escalate customer claims or disputes to management when required
• Maintain accurate, up‑to‑date contract records and documentation
• Monitor contract performance and identify issues that may require resolution
• Collaborate with sales department to ensure appropriate handoff from proposal to contract
• Proactively recommend improvements to internal processes to enhance efficiency

Skills

Contract management

ERP/CRM experience

Contract terms interpretation

Customer communication

Tools

ERP/CRM software

Job description

Rhodes Wolfe in Manhattan, NY is seeking a Contract Administrator to manage full-cycle service agreements for new and existing clients. The role requires ensuring contracts are prepared and entered accurately and timely, with emphasis on attention to detail and clear communication.

The ideal candidate has 3+ years of contracts administration experience, proficiency with ERP/CRM systems, and the ability to explain terms to customers.