Service Concierge: Vehicle Care & Scheduling

Autosavvy; Woods Cross (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

HSA match

Employee Vehicle Purchase Program

Paid Time Off

Job summary

AutoSavvy is seeking a Customer Service Agent in Woods Cross, UT to handle calls, messages, and appointment coordination for service questions and updates. You will document customer and vehicle information and guide follow-up processes with the service team to ensure timely handling of requests.

The role emphasizes accurate record-keeping, effective communication, and timely follow-ups within standard business hours, with potential growth in customer-care operations.

Qualifications

• Prior customer service experience is required.
• Strong written and verbal communication skills are essential.
• Ability to manage multiple tasks and follow up on outstanding items.

Responsibilities

• Respond to customer inquiries via phone, email, and AI-assisted texting.
• Schedule and coordinate service appointments.Document customer and vehicle information.
• Process refund and goodwill requests with documentation.
• Maintain accurate records in AVA and other systems.
• Follow up with customers within 24–48 hours.

Skills

Customer service

Written communication

Verbal communication

Organization

Time management

Microsoft Office

Tools

CDK

Reynolds & Reynolds

Job description

AutoSavvy is seeking a Customer Service Agent in Woods Cross, UT to handle calls, messages, and appointment coordination for service questions and updates. You will document customer and vehicle information and guide follow-up processes with the service team to ensure timely handling of requests.

The role emphasizes accurate record-keeping, effective communication, and timely follow-ups within standard business hours, with potential growth in customer-care operations.