Service Experience Specialist - Customer Support

Autosavvy; Albuquerque (NM); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision

HSA match

Paid time off

Employee vehicle purchase program

Descripción de la vacante

AutoSavvy is seeking a Customer Service Agent to coordinate service appointments, answer questions, and document vehicle information. You will communicate with customers via calls and AI-assisted texting, ensuring timely follow-up and accurate records across AVA and CDK.

The role requires strong communication, organization, and attention to detail, with the team aiming to resolve inquiries within 24–48 hours and manage refunds or goodwill requests promptly.

Formación

• Minimum requirement: strong written and verbal communication skills.
• Experience in customer service settings is expected.
• Ability to manage multiple tasks and adhere to timelines.

Responsabilidades

• Respond to customer inquiries via texting and phone calls.
• Coordinate service appointments and document customer and vehicle information.
• Enter data into AVA, CDK, and dealersocket as needed.
• Follow up with customers within 24–48 hours and track refunds or goodwill requests.

Conocimientos

Customer service

Communication

Organization

MS Office

Herramientas

CDK

Reynolds & Reynolds

Microsoft Office

Descripción del empleo

AutoSavvy is seeking a Customer Service Agent to coordinate service appointments, answer questions, and document vehicle information. You will communicate with customers via calls and AI-assisted texting, ensuring timely follow-up and accurate records across AVA and CDK.

The role requires strong communication, organization, and attention to detail, with the team aiming to resolve inquiries within 24–48 hours and manage refunds or goodwill requests promptly.