Automotive Service Concierge & Customer Support

Autosavvy; Fishers (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

HSA match

Teladoc

Pharmacy Discounts

Life Insurance

Volunteer PTO Program

PTO

Job summary

AutoSavvy in Fishers, IN is hiring a Customer Service Agent to manage customer communication and service coordination. You will respond to calls and texts, schedule appointments, document vehicle information, and process refunds and goodwill requests as needed.

The role focuses on timely follow-up, accurate records, and collaboration with the service team to keep customers informed and to move requests through the proper channels.

Qualifications

• Clear verbal and written communication with customers and colleagues.
• Customer-focused approach with patience and professionalism.
• Strong organizational skills and attention to documenting follow-up.

Responsibilities

• Respond to customer inquiries via text and phone.
• Coordinate service appointments and update customers on status.
• Document customer and vehicle information in AVA and other systems.
• Follow up on outstanding questions within 24–48 hours.
• Create and maintain opportunities in DealerSocket; track CSI follow-up.
• Enter service updates and maintain clear communication with the team.
• Assist with refunds and goodwill requests following documented procedures.

Skills

Written & Verbal Communication

Customer-focused

Organization

Attention to Detail

Multi-tasking

Tech-savvy

Team Collaboration

Tools

DealerSocket

CDK

AVA

Job description

AutoSavvy in Fishers, IN is hiring a Customer Service Agent to manage customer communication and service coordination. You will respond to calls and texts, schedule appointments, document vehicle information, and process refunds and goodwill requests as needed.

The role focuses on timely follow-up, accurate records, and collaboration with the service team to keep customers informed and to move requests through the proper channels.