Customer Experience & Service Coordinator

AutoSavvy; Las Vegas (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

HSA match

Employee Vehicle Purchase Program

Paid Time Off

Job summary

AutoSavvy is seeking a Customer Service Agent in Las Vegas to handle customer inquiries by phone and text, schedule service appointments, and document vehicle information in AVA. You will coordinate with the service team and use DealerSocket and CDK to track opportunities and updates.

You will maintain accurate records, drive timely follow-ups, and assist with refunds or goodwill requests as needed, ensuring high-quality customer experiences.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage calls, messages, and appointments while meeting timelines.
• Comfort learning and using customer relationship systems (AVA, CDK, DealerSocket).

Responsibilities

• Respond to customer inquiries via text and phone.
• Coordinate service appointments and follow up on questions.
• Document customer and vehicle information in AVA and other systems.
• Update customers on repair status and next steps.
• Process refunds and goodwill requests within stated timelines.

Skills

Communication

Organization

Attention to detail

Multitasking

Microsoft Office

Tools

DealerSocket

CDK

AVA

Job description

AutoSavvy is seeking a Customer Service Agent in Las Vegas to handle customer inquiries by phone and text, schedule service appointments, and document vehicle information in AVA. You will coordinate with the service team and use DealerSocket and CDK to track opportunities and updates.

You will maintain accurate records, drive timely follow-ups, and assist with refunds or goodwill requests as needed, ensuring high-quality customer experiences.