Customer Care Operator – Service & Scheduling

CarMax Business Services; Pharr (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Floating holiday

Job summary

CarMax in Pharr, Texas is seeking a Customer Operator to help deliver exceptional customer service for the Service Department. You will assist customers in person and over the phone, support service consultants, and help schedule and coordinate service or repair appointments.

The role emphasizes strong communication, teamwork, and adherence to CarMax guidelines, with flexible hours including nights and weekends. Join a team focused on integrity and customer satisfaction.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening to build trust with customers.
• Ability to execute standardized service processes and maintain high customer satisfaction.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
• Ability to collaborate across departments in a fast-paced environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
• Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Tools

Spreadsheet knowledge

Service systems familiarity

Job description

CarMax in Pharr, Texas is seeking a Customer Operator to help deliver exceptional customer service for the Service Department. You will assist customers in person and over the phone, support service consultants, and help schedule and coordinate service or repair appointments.

The role emphasizes strong communication, teamwork, and adherence to CarMax guidelines, with flexible hours including nights and weekends. Join a team focused on integrity and customer satisfaction.