Service Scheduling & Customer Support Specialist

CarMax Business Services; Savannah (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Sick leave

Job summary

CarMax is seeking a Customer Operator in Savannah to help deliver outstanding customer service for the Service Department. You will assist customers in person and over the phone through the service or repair process, contributing to a fast-paced, customer-first environment.

The role emphasizes empathy, accurate information sharing, and collaboration across departments while handling scheduling and documentation tasks. Night, weekend, and extended shifts are included.

Qualifications

• Strong interpersonal and communication skills.
• Exceptional telephone etiquette and active listening.
• Ability to follow standardized service processes and maintain high satisfaction.

Responsibilities

• Answer incoming service calls promptly and professionally.
• Assist Service Consultants and Customer Advisors for smooth experiences.
• Schedule service appointments and route calls with clear responses.
• Perform reminder calls for upcoming appointments and parts.
• Maintain accurate records and filing of repair orders daily.
• Audit sublet invoices and monitor loaner logs for compliance.
• Follow EH&S requirements and keep a clean work area.

Skills

Customer service

Communication

Telephone etiquette

Multitasking

Cross-department collaboration

Job description

CarMax is seeking a Customer Operator in Savannah to help deliver outstanding customer service for the Service Department. You will assist customers in person and over the phone through the service or repair process, contributing to a fast-paced, customer-first environment.

The role emphasizes empathy, accurate information sharing, and collaboration across departments while handling scheduling and documentation tasks. Night, weekend, and extended shifts are included.