Customer Care & Service Scheduling Specialist

CarMax Business Services; Virginia Beach, Northern (VA, KY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Paid sick leave

Job summary

CarMax is seeking a Customer Operator in Virginia Beach to deliver exceptional customer service and support the Service Department by assisting customers in person and over the phone throughout the service or repair process. You will handle calls, schedule appointments, remind customers of upcoming service, and ensure accurate records while maintaining CarMax EH&S standards and a customer-first approach.

This role offers growth in a fast-paced, team-driven environment with flexible hours

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
• Ability to execute standardized service processes and maintain high customer satisfaction scores.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
• Ability to collaborate across departments and perform multiple tasks in a high-energy, fast-paced environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
• Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Telephone etiquette

Communication skills

Computer literacy

Cross-department collaboration

Flexible availability

Tools

Spreadsheet software

Service systems

Job description

CarMax is seeking a Customer Operator in Virginia Beach to deliver exceptional customer service and support the Service Department by assisting customers in person and over the phone throughout the service or repair process. You will handle calls, schedule appointments, remind customers of upcoming service, and ensure accurate records while maintaining CarMax EH&S standards and a customer-first approach.

This role offers growth in a fast-paced, team-driven environment with flexible hours