Service Concierge & Scheduling Pro — Auto Care Champion

Sonic Automotive, Inc.; Brentwood (TN); Hybrid; USD 23,000 - 32,000; Full time

Job summary

A Service Receptionist role at Audi of Nashville in Brentwood, part of Sonic Automotive, Inc., is responsible for scheduling and generating client appointments and delivering a premium customer experience. The position requires coordinating with service, parts, and sales departments to ensure seamless service delivery and strong customer satisfaction.

The role emphasizes professionalism, timely responses to inquiries, and a team-oriented approach in a fast-paced automotive environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.
• You must be willing to work Saturday.

Responsibilities

• Utilize reporting tools to see upcoming service information.
• Contact clients to assist with scheduling for maintenance, recalls, or repairs.
• Respond to phone and internet inquiries with courtesy, accuracy, and professionalism.
• Work interdepartmentally with service, parts, and sales to ensure quality customer service for all clients.
• Generate service appointments and conduct appropriate follow up for “no-shows.”
• Act as a service concierge for all clients when they arrive and while they wait for their repairs to be completed.
• Effectively utilize lead management tools and software, including CDK, X-Time, and DealerLogix.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

Skills

Excellent communication (verbal &)

Teamwork in fast-paced environments

Organizational & time management

Regulatory reading & comprehension

Willingness to work Saturdays

Tools

CDK

X-Time

DealerLogix

Job description

A Service Receptionist role at Audi of Nashville in Brentwood, part of Sonic Automotive, Inc., is responsible for scheduling and generating client appointments and delivering a premium customer experience. The position requires coordinating with service, parts, and sales departments to ensure seamless service delivery and strong customer satisfaction.

The role emphasizes professionalism, timely responses to inquiries, and a team-oriented approach in a fast-paced automotive environment.