Automotive Front Desk & Guest Experience Specialist

Sonic Automotive, Inc.; Houston (TX); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Sundays Off

Employee pricing on purchases & leases

Gym membership options

Travel deals

Job summary

Audi Central Houston, part of Sonic Automotive, is seeking a Receptionist to be the first point of contact for customers and visitors. You will support front desk operations, events, CSI tracking, scheduling, and internal communications to enhance efficiency, safety, and customer satisfaction.

The role requires strong communication, organization, and a customer-focused demeanor, with proficiency in MS Office and the ability to pass pre-employment checks.

Qualifications

• Previous receptionist or administrative experience preferred, ideally in an automotive or customer-facing environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and basic data entry.
• All applicants must be authorized to work in the USA.
• All applicants must be able to pass pre-employment testing including background checks, MVR, drug test and valid driver license.

Responsibilities

• Manage the dealership’s main phone line, professionally answering and routing calls.
• Greet customers and visitors warmly and direct them appropriately to enhance their experience.
• Take accurate messages and ensure timely communication to relevant personnel.
• Maintain a clean, organized, and inviting reception area at all times.
• Coordinate dealership events and assist with scheduling as needed.
• Support CSI and sales/service volume tracking efforts through data compilation and reporting.
• Compile and maintain dealership playbook scoring and assist with process documentation.
• Coordinate safety training schedules and track completion to support regulatory compliance.
• Assist various departments with administrative and operational tasks as assigned.
• Manage incoming mail, packages, and general dealership communications.
• Serve as a Connect Ambassador by facilitating positive internal and external communications.

Skills

Customer service

Multitasking

Communication

Teamwork

Professionalism

Tools

MS Office

Job description

Audi Central Houston, part of Sonic Automotive, is seeking a Receptionist to be the first point of contact for customers and visitors. You will support front desk operations, events, CSI tracking, scheduling, and internal communications to enhance efficiency, safety, and customer satisfaction.

The role requires strong communication, organization, and a customer-focused demeanor, with proficiency in MS Office and the ability to pass pre-employment checks.