Service Receptionist - AUDI OF NASHVILLE

Sonic Automotive; Brentwood (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

AUDI OF NASHVILLE, part of the Sonic Automotive family, is seeking a ServiceBDC Associate to schedule and generate service appointments. You will respond to inquiries promptly, maintain client outreach, and coordinate with service, parts and sales to ensure top‑tier customer service.

You will use lead management tools such as CDK, X-Time and DealerLogix, follow up on no‑shows, and act as a service concierge from arrival through the repair process. Saturday work is required.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Utilize reporting tools to monitor upcoming service and bulletin information.
• Contact clients to assist with scheduling for maintenance, recalls, or repairs.
• Respond to phone and internet inquiries with courtesy and professionalism.
• Work with service, parts, and sales to ensure high quality customer service.
• Generate service appointments and follow up for no-shows.

Skills

Excellent communication

Independent worker

Team player

Organizational skills

Tools

CDK

X-Time

DealerLogix

Job description

• Full-time
• SHL Package: Sonic Customer Service and Admin
• Dealership: 166 - Audi of Nashville
• Compensation: up to USD 20 - hourly

Company Description

At AUDI OF NASHVILLE,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose:
The ServiceBDC Associate is responsible for scheduling and generating appointments for our clients. The BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position utilizes lead management tools and software to maintain a high focus on customer outreach and retention opportunities. TheServiceBDC Associate will be trained interdepartmentally and will be expected to coordinate with service, parts, and sales.

• Utilize reporting tools that allow us to see upcoming service and bulletin information for BMW clients in our market.
• Contact clients to assist with scheduling for maintenance, recalls, or repairs.
• Respond to phone and internet inquiries with courtesy, accuracy, and professionalism.
• Work interdepartmentally with service, parts, and sales to ensure quality customer service for all clients.
• Generate service appointments and conduct appropriate follow up for “no-shows.”
• Act as a service concierge for all clients when they arrive and while they wait for their repairs to be completed.
• Effectively utilize lead management tools and software, including CDK, X-Time, and DealerLogix.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

$20 Hourly

Qualifications

Qualifications:

• You must be willing to work Saturday
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Additional Information

It's time to make the most important move of your career. From our co-operative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

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