Service BDC Associate - Fixed Ops Scheduling Pro

Sonic Automotive; Brentwood (TN); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

SHL Package: Sonic Customer Service &‑

Job summary

Audi of Nashville, part of Sonic Automotive, is seeking a BDC Associate Fixed Ops to schedule and generate appointments for our clients. You will deliver a premium customer experience using lead management tools and collaborate with service, parts, and sales teams.

This role emphasizes clear communication, independence, and teamwork, with training and opportunities across Sonic's 100+ dealerships. Competitive compensation and benefits accompany your career growth.

Qualifications

• Excellent verbal and written communication.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Schedule and generate service appointments.
• Respond to inquiries with courtesy and accuracy.
• Coordinate with service, parts, and sales departments.
• Follow up on no-shows and manage client outreach.
• Act as a service concierge for clients during visits.
• Utilize lead management tools effectively.
• Perform other duties as assigned.
• Uphold integrity and customer satisfaction.

Skills

Customer service

Communication

Teamwork

Time management

Tools

CDK

X-Time

DealerLogix

Job description

Audi of Nashville, part of Sonic Automotive, is seeking a BDC Associate Fixed Ops to schedule and generate appointments for our clients. You will deliver a premium customer experience using lead management tools and collaborate with service, parts, and sales teams.

This role emphasizes clear communication, independence, and teamwork, with training and opportunities across Sonic's 100+ dealerships. Competitive compensation and benefits accompany your career growth.