Service Appointment Coordinator - Audi of Nashville

Sonic Automotive; Brentwood (TN); On-site; USD 24,796 - 27,552; Full time

Job summary

Sonic Automotive is seeking a Service Appointment Coordinator to manage and schedule service appointments at Audi of Nashville in Brentwood, TN. This role focuses on delivering an exceptional customer experience while interfacing with service, parts, and sales departments.

The ideal candidate will possess strong communication skills and the ability to work in a fast-paced environment. This position offers a competitive compensation package of $18-$20 per hour, comprehensive training, and numerous internal advancement opportunities.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to read and comprehend rules, regulations, policies and procedures.
• Experience working independently and as part of a team.

Responsibilities

• Schedule and generate appointments for clients.
• Respond to customer inquiries courteously and professionally.
• Work with service, parts, and sales for quality customer service.

Skills

Excellent verbal and written communication skills

Ability to work independently

Strong organizational and time management skills

Teamwork in a fast-paced environment

Tools

CDK

X-Time

DealerLogix

Job description

Service Appointment Coordinator - Audi of Nashville in Brentwood, TN at Sonic Automotive

Location: 1576 Mallory Lane
Brentwood, TN 37027

Job Type: Sales

Experience: Associate

About

At Audi of Nashville, a Sonic Automotive family dealership, you’ll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they’re committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

$18-$20/HR

Job Description

Purpose: The ServiceBDC Associate is responsible for scheduling and generating appointments for our clients. The BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position utilizes lead management tools and software to maintain a high focus on customer outreach and retention opportunities. TheServiceBDC Associate will be trained interdepartmentally and will be expected to coordinate with service, parts, and sales.

Duties and Responsibilities

• Utilize reporting tools that allow us to see upcoming service and bulletin information for BMW clients in our market.
• Contact clients to assist with scheduling for maintenance, recalls, or repairs.
• Respond to phone and internet inquiries with courtesy, accuracy, and professionalism.
• Work interdepartmentally with service, parts, and sales to ensure quality customer service for all clients.
• Generate service appointments and conduct appropriate follow up for “no-shows.”
• Act as a service concierge for all clients when they arrive and while they wait for their repairs to be completed.
• Effectively utilize lead management tools and software, including CDK, X-Time, and DealerLogix.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It’s time to make the most important move of your career. From our co-operative, team-based approach, to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.