Service BDC Specialist — Drive Auto Service Appointments

Sonic Automotive, Inc.; Brentwood (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

401k

PTO

Training

Job summary

Audi Nashville at Sonic Automotive is seeking a Service BDC Agent to generate service appointments and handle customer inquiries via the internet. The role uses CRM software and lead management tools to maintain files, track interest, and provide a premium customer experience.

We offer full-time hours with Monday–Saturday shifts and Sundays off, plus competitive benefits including medical, dental, vision, HSA, 401k and PTO. All applicants must be authorized to work in the USA.

Qualifications

• Experience in a high-volume call center or commission-driven role.
• Excellent interpersonal and communication skills.
• Ability to work independently and in a team.
• Authorized to work in the USA.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and experience.
• Utilize lead management tools effectively.
• Compile reports and documentation on a timely basis.
• Perform other duties as assigned.
• Exhibit ethical behavior and ensure customer satisfaction.

Skills

Customer service

Call center experience

Interpersonal skills

Time management

Teamwork

Independent work

Tools

CRM software

Lead management tools

Job description

Audi Nashville at Sonic Automotive is seeking a Service BDC Agent to generate service appointments and handle customer inquiries via the internet. The role uses CRM software and lead management tools to maintain files, track interest, and provide a premium customer experience.

We offer full-time hours with Monday–Saturday shifts and Sundays off, plus competitive benefits including medical, dental, vision, HSA, 401k and PTO. All applicants must be authorized to work in the USA.