Service Concierge & Rental Agent — Elevate Customer Experience

Doral Acura; Florida; On-site; USD 23,000 - 25,000; Full time

Job summary

Doral Acura is seeking a Service Concierge / Rental Agent to join our Service Department. This full-time role includes handling service appointments, coordinating rental fleet, and delivering exceptional guest experiences on Saturdays.

You will answer calls, educate customers on maintenance, manage rental agreements, inspect vehicles, and keep accurate records while maintaining a professional appearance. Previous automotive or customer service experience is helpful, but not required; a valid

Qualifications

• Excellent organizational skills and strong attention to detail.
• Ability to multitask in a fast-paced dealership environment.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Answer incoming service calls and schedule appointments.
• Educate customers on maintenance opportunities and services.
• Manage rental fleet and prepare rental agreements.
• Inspect vehicles and document any damage or concerns.
• Provide directions and service information to customers.

Skills

Customer service

Communication skills

Organization

Multitasking

Computer skills

Phone skills

Job description

Doral Acura is seeking a Service Concierge / Rental Agent to join our Service Department. This full-time role includes handling service appointments, coordinating rental fleet, and delivering exceptional guest experiences on Saturdays.

You will answer calls, educate customers on maintenance, manage rental agreements, inspect vehicles, and keep accurate records while maintaining a professional appearance. Previous automotive or customer service experience is helpful, but not required; a valid