Service Concierge Rental Appointment Coordinator

Volvo of Orange County; Santa Ana (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Friendly work environment

Growth opportunities

Medical, Dental, and Vision Plans

401(k) retirement plan

Life Insurance

Paid Holidays and PTO

Paid sick days

Job summary

Volvo of Orange County in Santa Ana, California is seeking a Service Concierge to enhance customer service for service customers. Responsibilities include scheduling service appointments, managing loaner vehicles, and maintaining communication with clients. Ideal candidates should possess strong organizational skills, excellent communication abilities, and preferably have prior experience in a car dealership or customer service role. Benefits include competitive pay and opportunities for growth, along with medical, dental, and vision plans.

Qualifications

• Strong organizational and multitasking skills are essential.
• Excellent communication and interpersonal abilities are required.
• Proficiency with scheduling tools and basic computer systems is necessary.
• Ability to work both independently and as part of a team.
• Prior experience in car dealership or customer service is a plus.

Responsibilities

• Schedule and manage service appointments efficiently.
• Coordinate loaner vehicle bookings and availability.
• Communicate with clients via phone, email, and in person.
• Inspect loaner vehicles for any damage.
• Maintain accurate records and calendars.
• Provide excellent customer service and support.
• Create internal repair orders for loaner vehicles.

Skills

Organizational skills

Multitasking skills

Communication skills

Interpersonal skills

Proficiency with scheduling tools

Job description

We are one of the largest dealerships in the country and growing. Currently, looking for an additional service concierge who would help us provide excellent care to our service customers.

Responsibilities include(not limited to)

• Schedule and manage service appointments efficiently
• Coordinate loaner vehicle bookings, availability, and confirmations
• Communicate with clients via phone, email, and in person
• Inspect loaner vehicles for damage
• Maintain accurate records and calendars
• Provide excellent customer service and support
• Create internal repair orders for loaner and fleet vehicles as needed

Qualifications

• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency with scheduling tools and basic computer systems
• Ability to work independently and as part of a team
• Prior experience in Car Dealership, coordination, scheduling, or customer service is a plus

What We Offer

• Competitive pay
• Friendly and supportive work environment
• Opportunities for growth and advancement
• Medical, Dental and Vision Plans
• 401(k) retirement plan
• Life Insurance
• Paid Holidays and PTO
• Paid sick days