Rental Appointment Pro: Elevate Customer Service & Scheduling

Asbury; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Job summary

Coggin Toyota at the Avenues is seeking a Customer-Focused Rental Appointment Advisor to support the BDC as a Service Agent. The role involves handling a high volume of calls and emails to schedule vehicle service appointments, identify customer needs, and coordinate with service advisors to ensure a smooth car-service experience.

Candidates should be capable of fast-paced multitasking, proficient with CRM systems, and committed to delivering exceptional guest experiences in a dynamic automotive

Qualifications

• Must be able to handle a high volume of inbound calls and emails.
• Experience in BDC, customer service, or related roles is preferred.
• Must be at least 18 years old and able to pass pre-employment screens (background and drug test).

Responsibilities

• Manage inbound/outbound calls and emails to schedule service appointments.
• Identify customer needs and provide information on appointment availability.
• Document interactions in the customer management system.
• Follow dealership processes and maintain timely communication with customers.

Skills

Customer service

High call volume

Multitasking

Data entry

Typing 35–40 wpm

Team player

Tools

CRM software

Phone system

Job description

Coggin Toyota at the Avenues is seeking a Customer-Focused Rental Appointment Advisor to support the BDC as a Service Agent. The role involves handling a high volume of calls and emails to schedule vehicle service appointments, identify customer needs, and coordinate with service advisors to ensure a smooth car-service experience.

Candidates should be capable of fast-paced multitasking, proficient with CRM systems, and committed to delivering exceptional guest experiences in a dynamic automotive