SERVICE CONCIERGE

Lincoln of Cutler Bay; Town of Florida, Northern (NY, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Ford of Hialeah is seeking a Service Concierge VIP to greet customers in the service drive, answer calls, schedule repair appointments and ensure high customer satisfaction. You will also assist the loaner process and coordinate paperwork to support service operations.

The role requires a customer-service mindset, a valid driver's license, and the ability to work closely with service staff to maintain smooth drive-through flow.

Qualifications

• Sales or Customer Service experience required.
• Team player with strong interpersonal skills.
• Must possess a valid driver's license.

Responsibilities

• Greet customers in the service drive and introduce them to a service advisor.
• Answer incoming calls and route them to the appropriate department.
• Schedule service appointments.
• Follow up with customers via surveys to measure satisfaction.
• Assist the Loaner Coordinator with loaner vehicle logistics.
• Prepare loaner contracts and manage related paperwork.
• Flag tach time on repair orders and assist with related tasks.

Skills

Sales/Customer Service

Interpersonal skills

Microsoft Office

Attention to detail

Education

High School degree

Job description

Job Details

Job Location: Ford of Hialeah - Hialeah, FL 33312

Position Summary

The service concierge VIP will be responsible to greet and interact with customers in the Service Drive. Additionally, responsibilities will include ensuring incoming calls are promptly answered, making follow-up calls for repair orders, confirming service appointments, and managing customer satisfaction and retention through survey follow-up. At certain times, they will assist the loaner coordinator and the service booker.

Position Responsibilities

• Promptly greet customers in the service drive and introduce them to a service advisor


• Answer incoming phone calls and ensure they are properly routed
  
  
  
  • Schedule appointments as necessary
  
  
  
  


• Make follow-up calls to service customers for survey follow up and customer satisfaction
  
  
  
  • Track common issues and advise the service manager
  
  
  
  


• Assist the Loaner Coordinator
  
  
  
  • Greet customer requiring a loaner vehicle
  
  
  • Prepare loaner contract
  
  
  • Answering inbound phone calls
  
  
  • Contact customers for survey follow up and customer satisfaction
  
  
  • Greeting customers on the service drive
  
  
  
  


• Assist the Loaner Coordinator
  
  
  
  • Flag tach time on repair orders
  
  
  • Close out repair orders
  
  
  • Vendor purchase orders
  
  
  
  

Position Requirements and Qualifications

• Sales or Customer Service Experience


• Team player with excellent interpersonal skills


• General understanding of Microsoft Office and Technology


• Attention to detail and ability to prioritize tasks


• High School degree or equivalent


• Ability to read and follow instruction, compose light correspondence and memos


• Must possess a valid driver's license and good driving record.