Concierge | Rental Agent

Doral Acura; Florida; On-site; USD 23,000 - 25,000; Full time

Job summary

Doral Acura is seeking a Service Concierge / Rental Agent to join our Service Department. This full-time role includes handling service appointments, coordinating rental fleet, and delivering exceptional guest experiences on Saturdays.

You will answer calls, educate customers on maintenance, manage rental agreements, inspect vehicles, and keep accurate records while maintaining a professional appearance. Previous automotive or customer service experience is helpful, but not required; a valid

Qualifications

• Excellent organizational skills and strong attention to detail.
• Ability to multitask in a fast-paced dealership environment.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Answer incoming service calls and schedule appointments.
• Educate customers on maintenance opportunities and services.
• Manage rental fleet and prepare rental agreements.
• Inspect vehicles and document any damage or concerns.
• Provide directions and service information to customers.

Skills

Customer service

Communication skills

Organization

Multitasking

Computer skills

Phone skills

Job description

Dealership:L0543 Doral AcuraDoral Acura is Looking for Service Concierge / Rental AgentDriven by Precision. Dedicated to Service. Join Our Service Team!Full-time SaturdaysHourly $17.00 - $18.00Are you passionate about delivering exceptional customer service while keeping operations running smoothly? We are looking for a professional, organized, and customer-focused Service Concierge / Rental Agent to become an integral part of our Service Department.This unique role combines customer service, appointment coordination, and rental fleet management to provide a seamless experience for every guest from check-in to vehicle return.What You'll DoCustomer ExperienceAnswer incoming service calls and assist customers professionally.Schedule and confirm service appointments.Educate customers on previously declined maintenance recommendations and available service opportunities.Contact customers regarding upcoming maintenance needs and special-order parts arrivals.Assist customers with warranty-related information and service inquiries.Provide outstanding communication throughout the service process.Rental & Loaner Fleet ManagementManage our fleet loaner vehicles.Prepare rental agreements and return documentation accurately.Explain rental policies and procedures to customers.Review toll charges and rental fees upon vehicle return.Inspect vehicles before and after customer use, documenting any damage or concerns.Maintain accurate records and ensure vehicles are ready for the next customer.Additional ResponsibilitiesProvide general support to the Service Department.Assist customers with directions, dealership information, and service-related questions.Perform additional customer service duties as needed to ensure an exceptional ownership experience.QualificationsOutstanding customer service and communication skills.Excellent organizational skills with strong attention to detail.Ability to multitask in a fast-paced dealership environment.Strong computer and phone skills.Professional appearance and positive attitude.Valid driver's license with an acceptable driving record.Previous automotive dealership or customer service experience is preferred but not required.Why Join Us?We are committed to providing outstanding experience for both our customers and our employees. You'll work alongside a supportive team in a fast-paced environment where your contributions have a direct impact on customer satisfaction.If you enjoy helping people, staying organized, and being part of a dynamic Service Department, we'd love to meet you. Apply today!