Service BDC Associate: Appointment & Customer Experience

MIAMI ACURA; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

MIAMI ACURA in Miami, FL is seeking a Service BDC Associate to handle inbound and outbound calls, set service appointments, and provide information on the service process while delivering a positive guest experience.

The role requires strong communication, the ability to work independently or with a team, and responsiveness to inquiries, with close collaboration to Service and Sales to drive satisfaction and referrals.

Qualifications

• High School Diploma or GED required.
• Experience in a sales role at a dealership preferred but not required.
• Valid Driver’s License.

Responsibilities

• Handle all guest inquiries with a focus on 100% guest satisfaction.
• Connect with prospective customers via phone and email to set and confirm appointments, follow up on service process, complete customer surveys as required.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Partner with Service and Sales team to provide near-real-time response to customer inquiries.
• Build a working knowledge of the terminology of the automobile business and keep abreast of technological changes in the product.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Understand automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Develop buyers by maintaining rapport with previous customers; suggesting upcoming service offers; ensuring highest customer satisfaction.
• Understand the dealership’s inventory daily.
• Prospect on a day-to-day basis by phone, mail, and person to person - maintain a prospect development system.
• Demonstrate an understanding that business is built on excellent customer satisfaction and being devoted to guaranteeing customer satisfaction.
• Perform other related duties as assigned.

Skills

Customer service

Phone & email

Communication skills

Time management

Independent worker

Team player

Education

High School Diploma or GED

Job description

MIAMI ACURA in Miami, FL is seeking a Service BDC Associate to handle inbound and outbound calls, set service appointments, and provide information on the service process while delivering a positive guest experience.

The role requires strong communication, the ability to work independently or with a team, and responsiveness to inquiries, with close collaboration to Service and Sales to drive satisfaction and referrals.