Service Concierge & Customer Liaison

Holman Enterprises; Hamilton Township (NJ); On-site; USD 31,000 - 41,000; Full time

Job summary

Princeton BMW, part of Holman Enterprises, is seeking an Assistant Service Advisor to join our Service Department. You will welcome customers, identify service needs, and schedule appointments while acting as a liaison between customers and technicians.

You will educate customers on recommended services, assist with repair orders and administrative tasks, and help maintain accurate vehicle records. A High School diploma and strong communication skills are required; 2+ years in related roles

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to work effectively in a team environment.

Responsibilities

• Welcome customers and ensure prompt, courteous service.
• Communicate service needs and schedule appointments by phone or in person.
• Educate customers on recommended services using a consultative approach.
• Serve as liaison between technicians and customers with timely updates.
• Assist with administrative tasks and repair order management.
• Maintain accurate customer and vehicle records.

Skills

Customer service

Administrative tasks

Communication skills

Teamwork

Education

High School Diploma or equivalent

Job description

Princeton BMW, part of Holman Enterprises, is seeking an Assistant Service Advisor to join our Service Department. You will welcome customers, identify service needs, and schedule appointments while acting as a liaison between customers and technicians.

You will educate customers on recommended services, assist with repair orders and administrative tasks, and help maintain accurate vehicle records. A High School diploma and strong communication skills are required; 2+ years in related roles