Service Advisor: Customer-Focused Auto Care Liaison

Momentum BMW; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Sundays off

Holiday closure

Employee pricing

Gym discounts

Travel deals

Career growth

Job summary

Momentum BMW in Houston, TX is seeking a Service Advisor to be a key member of our service team, acting as the liaison between customers and technicians to ensure vehicles are diagnosed, serviced, and repaired promptly.

Responsibilities include greeting customers, documenting concerns, explaining services, scheduling, producing invoices, and maintaining service records. Requires 1+ year experience, strong communication, valid driver's license, and ability to pass pre-employment checks.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• Must be able to pass pre-employment testing including background checks, MVR, drug test, and valid driver license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document vehicle issues accurately.
• Provide explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Update customers on vehicle status throughout the service process.
• Prepare and explain invoices with service breakdowns.

Skills

Customer service

Communication

Multitasking

Time management

Organizational skills

Tools

CDK

Job description

Momentum BMW in Houston, TX is seeking a Service Advisor to be a key member of our service team, acting as the liaison between customers and technicians to ensure vehicles are diagnosed, serviced, and repaired promptly.

Responsibilities include greeting customers, documenting concerns, explaining services, scheduling, producing invoices, and maintaining service records. Requires 1+ year experience, strong communication, valid driver's license, and ability to pass pre-employment checks.