Elite BMW Service Advisor

Hendrick Automotive Group; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Hendrick BMW in Charlotte seeks a skilled Service Advisor to sell, identify and document vehicle service, maintenance and repairs. You will schedule service, explain estimates to customers and coordinate with technicians to ensure timely completion.

Ideal candidates have 3–5 years in automotive or customer service, a high school diploma, and a valid driver’s license. Strong interpersonal, customer service and organizational skills are essential, with proficiency in Microsoft Office and

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid Driver’s License and ability to read instructions and use dealership software.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

High School Diploma

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick BMW in Charlotte seeks a skilled Service Advisor to sell, identify and document vehicle service, maintenance and repairs. You will schedule service, explain estimates to customers and coordinate with technicians to ensure timely completion.

Ideal candidates have 3–5 years in automotive or customer service, a high school diploma, and a valid driver’s license. Strong interpersonal, customer service and organizational skills are essential, with proficiency in Microsoft Office and