Service Experience Concierge | Automotive Advisor

Orlando MINI; Northfield Township (IL); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability (Short & Long-Term)

Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Vehicle Purchase Plan

Wellness Programs

Saturday Lunches

Product/Service Discounts

Job summary

Fields BMW of Northfield is seeking a Service Advisor to own the customer experience in the service lane, guiding owners through the repair process and coordinating with technicians. You will be the first point of contact, delivering premium service and building life-long relationships with customers and teammates.

The role welcomes candidates new to automotive service who bring a background in customer service, retail, hospitality or related fields.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Acceptable motor vehicle driving record as per dealer guidelines.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience by executing additional tasks to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is allocated efficiently to service customers.
• Distribute work between technicians to optimize throughput.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management

Excellent communication

Professional appearance

Driving record acceptable

Background check consent

Job description

Fields BMW of Northfield is seeking a Service Advisor to own the customer experience in the service lane, guiding owners through the repair process and coordinating with technicians. You will be the first point of contact, delivering premium service and building life-long relationships with customers and teammates.

The role welcomes candidates new to automotive service who bring a background in customer service, retail, hospitality or related fields.