Service Experience Lead | Customer Care & Team Coordination

Finnegan Chevrolet Buick GMC; Rosenberg (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Training

Paid Vacation

Medical and Dental Insurance

401K

Opportunity for Advancement

Closed Sundays

Progressive Performance Bonus Program

Job summary

Finnegan Auto Group is seeking a personable Service Advisor to oversee the service drive, ensuring prompt and courteous customer service and owning the customer's experience. You will coordinate technicians, handle owner inquiries, and help maintain daily service flow overall.

Join us for paid training, benefits, and opportunities for advancement while contributing to our community involvement and a positive dealership experience.

Qualifications

• Organized and friendly personality with strong people skills.
• Demonstrated ability to manage others and coordinate teams.
• Excellent time management and communication when assisting customers.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer's experience to leave a positive impression.
• Provide concierge support for owner inquiries, via phone or in person.
• Ensure daily technician time is allocated to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

People management

Time management

Communication skills

Professional appearance

Clean driving record

Background check

Job description

Finnegan Auto Group is seeking a personable Service Advisor to oversee the service drive, ensuring prompt and courteous customer service and owning the customer's experience. You will coordinate technicians, handle owner inquiries, and help maintain daily service flow overall.

Join us for paid training, benefits, and opportunities for advancement while contributing to our community involvement and a positive dealership experience.