Quick Lane Lead: Customer Concierge & Tech Scheduling

Finnegan Chevrolet Buick GMC; Rosenberg (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Training

Paid Vacation

Medical and Dental Insurance

401K

Opportunity for Advancement

Closed Sundays

Progressive Performance Bonus Program

Job summary

Finnegan Auto Group in Rosenberg, TX seeks a friendly, organized Service Concierge to support our Quick Lane. You will ensure prompt, courteous service and take ownership of the customer experience from intake to delivery.

Responsibilities include balancing daily technician time, directing work efficiently, and providing concierge support for owner inquiries. You will help the dealership leave a positive impression and contribute to community-focused service.

Qualifications

• Organized, friendly personality.
• Excellent communication with customers.
• Strong time management skills.
• Professional, well-groomed appearance.
• Clean driving record.
• Ability to manage others.
• Willing to undergo background check and drug test.

Responsibilities

• Oversee flow of Quick Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience to leave a positive dealership impression.
• Provide concierge support for all owner inquiries, phone or in person.
• Ensure daily technician time is efficiently allocated to service customers.
• Distribute work between technicians to optimize service delivery.

Skills

Organized personality

Excellent communication

Time management

Professional appearance

Clean driving record

People management

Background check & drug screen

Job description

Finnegan Auto Group in Rosenberg, TX seeks a friendly, organized Service Concierge to support our Quick Lane. You will ensure prompt, courteous service and take ownership of the customer experience from intake to delivery.

Responsibilities include balancing daily technician time, directing work efficiently, and providing concierge support for owner inquiries. You will help the dealership leave a positive impression and contribute to community-focused service.