Service Lane Concierge

Parkway Hyundai; Wilmington (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Parkway Hyundai in Wilmington, NC is seeking a friendly Service Lane Concierge to be the first contact for customers at our service center. You will greet clients, check in and out, and explain service processes while keeping the lane organized and welcoming.

You will coordinate with technicians and advisors to keep repairs moving on time, answer questions about timelines and costs, and document interactions in our system. A professional demeanor and strong communication are essential.

Qualifications

• Excellent interpersonal and communication skills required.
• Ability to work in a fast-paced automotive service environment.
• Previous customer service or hospitality experience preferred.
• Basic knowledge of automotive services is a plus.

Responsibilities

• Greet customers warmly and assist them with check-in and check-out procedures for vehicle service appointments.
• Provide accurate information regarding service procedures, timelines, and costs.
• Coordinate with technicians and service advisors to ensure timely and efficient vehicle servicing.
• Address customer inquiries and resolve any concerns or issues promptly and professionally.
• Maintain a clean and organized service lane area to promote a welcoming environment.
• Document customer interactions and service details accurately in the system.
• Support the overall flow of the service department to enhance customer satisfaction.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Customer-focused

Hospitality experience

Automotive terminology knowledge

Education

High school diploma or equivalent

Job description

Description

Service Lane Concierge

We are seeking a friendly and professional Service Lane Concierge to enhance the customer experience at our automotive service center. The ideal candidate will serve as the first point of contact for customers, providing exceptional service and ensuring a smooth, efficient process during vehicle servicing. This role offers an excellent opportunity to be part of a dynamic team committed to customer satisfaction and operational excellence.

Key Responsibilities

• Greet customers warmly and assist them with check-in and check-out procedures for vehicle service appointments
• Provide accurate information regarding service procedures, timelines, and costs
• Coordinate with technicians and service advisors to ensure timely and efficient vehicle servicing
• Address customer inquiries and resolve any concerns or issues promptly and professionally
• Maintain a clean and organized service lane area to promote a welcoming environment
• Document customer interactions and service details accurately in the system
• Support the overall flow of the service department to enhance customer satisfaction

Skills and Qualifications

• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Customer-focused attitude with a professional demeanor
• Ability to work effectively in a fast-paced environment
• Basic knowledge of automotive services and terminology is a plus
• Previous experience in customer service or hospitality is preferred
• High school diploma or equivalent required

Join our team and be part of a company that values dedication, teamwork, and continuous growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed in your career.