Service Experience Concierge - Auto Care Advisor

Hiley Hyundai of Burleson; Burleson (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401(k) available

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Hyundai of Burleson is seeking a friendly, organized individual to oversee the Drive Lane and service flow, ensuring prompt, courteous experiences for our customers. You will take ownership of the customer journey, assist with owner inquiries, and help maintain high satisfaction scores.

The role emphasizes concierge support, daily coordination of technicians, and adherence to dealership policies in a team-oriented environment. Equal opportunity employer with strong benefits.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication with customers.
• Consistent record of service and sales success.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customerxperience by handling additional tasks for a positive impression.
• Provide concierge support for owner inquiries, phone or in person.
• Ensure daily technician time is sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Reinforce company policies and adhere to standards.
• Encourage compliance with applicable laws and regulations.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Excellent communication with customers

Record of service and sales success

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver

Education

High School Diploma or Equivalent preferred

Job description

Hiley Hyundai of Burleson is seeking a friendly, organized individual to oversee the Drive Lane and service flow, ensuring prompt, courteous experiences for our customers. You will take ownership of the customer journey, assist with owner inquiries, and help maintain high satisfaction scores.

The role emphasizes concierge support, daily coordination of technicians, and adherence to dealership policies in a team-oriented environment. Equal opportunity employer with strong benefits.