Customer Experience Advisor - Auto Service

Talentify; Charleston (SC); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Job summary

CarMax in Charleston is hiring a Customer Advisor to serve as the primary liaison between customers and technicians, delivering an exceptional service experience. You will greet customers, manage service communications, and ensure accurate repair orders flow smoothly to technicians while maintaining documentation for invoicing.

This role emphasizes a fast-paced, team-oriented environment with opportunities to grow within a Fortune 100 Best Company to Work For.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus delivering an iconic experience.
• Ability to read, interpret, and maintain records with basic computer skills.
• Collaborative mindset to work across departments.
• Ability to multitask in a fast-paced environment.
• Must be able to stand/walk for extended periods and work flexible shifts.
• Commitment to safety and PPE compliance.

Responsibilities

• Greet service customers warmly and professionally.
• Assist with service calls and provide updates on vehicle status.
• Create and finalize repair orders and route to technicians.
• Discuss recommended repairs and obtain ESP approvals.
• Handle service payments and cash management.
• Balance multiple priorities while ensuring customer concerns are resolved.
• Follow EH&S requirements and maintain a clean workspace.

Skills

Communication

Customer service

Intermediary software

Team collaboration

Multitasking

Physical stamina

Job description

CarMax in Charleston is hiring a Customer Advisor to serve as the primary liaison between customers and technicians, delivering an exceptional service experience. You will greet customers, manage service communications, and ensure accurate repair orders flow smoothly to technicians while maintaining documentation for invoicing.

This role emphasizes a fast-paced, team-oriented environment with opportunities to grow within a Fortune 100 Best Company to Work For.