Auto Service Customer Concierge

CarMax; St. Louis (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

CarMax is seeking a Customer Operator in St. Louis to deliver outstanding service to guests, assist the Service Department, and help manage appointments and follow-up communications.

You will support service calls, coordinate with Service Consultants and Customer Advisors, and maintain detailed records throughout the repair process. This role requires strong interpersonal skills, excellent telephone etiquette, and the ability to work in a fast-paced environment with flexibility for evenings and

Qualifications

• Strong interpersonal and communication skills.
• Exceptional telephone etiquette and active listening.
• Ability to execute standardized service processes and maintain high customer satisfaction.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
• Collaborate across departments and multitask in a high-energy environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
• Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Telephone etiquette

Communication

Active listening

Team collaboration

Multi-tasking

Flexible schedule

Tools

Excel

Job description

CarMax is seeking a Customer Operator in St. Louis to deliver outstanding service to guests, assist the Service Department, and help manage appointments and follow-up communications.

You will support service calls, coordinate with Service Consultants and Customer Advisors, and maintain detailed records throughout the repair process. This role requires strong interpersonal skills, excellent telephone etiquette, and the ability to work in a fast-paced environment with flexibility for evenings and